Shipping policy

Last Updated: May 11, 2026

Thank you for shopping with us. This Shipping Policy explains how we process, ship, and deliver orders placed through our store.

1. Order Processing Time

Orders are usually processed within 1–3 business days after payment confirmation.

Orders are not processed or shipped on Sundays or public holidays.

In case of high order volumes, processing times may be slightly delayed.

2. Shipping Time

Estimated delivery times:

  • Rest of India: 4–10 business days

Delivery times are estimates and may vary depending on courier availability and location.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.

We may offer:

  • Free shipping on selected products or orders
  • Limited-time shipping offers
  • Region-based shipping rates

4. Order Tracking

Once your order is shipped, you will receive a tracking ID or tracking link through email, SMS, or WhatsApp.

Please allow some time for tracking information to update.

5. Delayed or Failed Deliveries

Delivery delays may occur due to:

  • Weather conditions
  • Courier issues
  • Incorrect address details
  • Remote locations
  • Government restrictions or public holidays

If delivery fails due to incorrect customer information, additional shipping charges may apply for re-delivery.

6. Address Accuracy

Customers are responsible for providing accurate shipping details.

We are not responsible for lost or delayed shipments caused by incorrect addresses or contact information.

7. Damaged Packages

If your package arrives damaged:

  • Contact us within 48 hours of delivery
  • Share clear photos or videos of the package and product

We will review the issue and provide support based on eligibility.

8. International Shipping

Currently, international shipping may or may not be available depending on the product and destination.

Additional customs duties, taxes, or import charges (if applicable) are the responsibility of the customer.

9. Undeliverable Packages

Orders returned to us due to:

  • Incorrect address
  • Failed delivery attempts
  • Refused delivery

may be subject to additional shipping charges for reshipment.

10. Contact Us

For any shipping-related questions or support, contact us:

Email: support@monclair.in
Phone: +91 XXXXXXXXXX
Address: Uttar Pradesh, India